Terms of Service

These Terms of Service ("Terms") govern your access to and use of Ysnip (the "Service"), operated by Ysnip ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Ysnip provides an AI-powered chat widget that businesses embed on their websites to answer visitor questions and capture leads. We may add, change, or remove features at any time to improve the Service.

2. Accounts

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old and able to enter into a binding contract.

3. Acceptable use

You agree not to:

• Use the Service for unlawful, deceptive, or harmful purposes.
• Upload content that infringes intellectual property or privacy rights.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Use the Service to send spam or collect data without a lawful basis.

4. Your content

You retain ownership of the knowledge, branding, and other content you provide ("Your Content"). You grant us a limited licence to process Your Content solely to operate and provide the Service, including generating AI responses. You are responsible for ensuring you have the rights to the content you upload and for the accuracy of AI responses shown to your visitors.

5. AI-generated responses

The Service uses third-party AI models to generate responses based on the knowledge you provide. AI responses may be inaccurate or incomplete. You are responsible for reviewing your knowledge base and for any reliance placed on AI output. We do not guarantee that responses will be error-free.

6. Subscriptions & billing

• Paid plans are billed in advance on a recurring basis through our payment provider, Stripe.
• Free trials, where offered, convert to a paid subscription unless cancelled before the trial ends.
• You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Except where required by law, payments are non-refundable.

7. Cancellation & termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to us or others. Upon termination, your right to use the Service ends and associated data may be deleted.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by us and protected by law. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as intended.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages, or for loss of profits, revenue, data, or goodwill. Our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim.

11. Indemnity

You agree to indemnify and hold us harmless from claims arising out of Your Content, your use of the Service, or your breach of these Terms.

12. Changes to the Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law rules. Disputes shall be subject to the competent courts at our registered seat, unless mandatory law provides otherwise.

14. Contact

Questions about these Terms? Email us at info@ysnip.com.

This document is provided as a general template and does not constitute legal advice. Please have it reviewed by a qualified professional before relying on it.